The Realtor who Inspires Lives and Impacts People
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With grit and motivation, Charles worked tirelessly to be a leading realtor and leader
Given his cheerful and energetic personality, it was only a matter of time before Charles joined the real estate industry and excelled in his personal sales, as well as team management.
Charles signed on with the Air Force while he was pursuing a Diploma in a local Polytechnic. While serving in the Air Force for 10 years, Charles spent 5 years in an overseas detachment in the US. He recalls that it was initially challenging to adapt to a foreign culture and norms, however, with his trademark optimism, he quickly adapted and exceeded expectations in his role. Throughout his experience in the Air Force, he learnt many important life skills that have paved his way to success in the real estate industry.
After leaving the Air Force, Charles worked as a trainer in the corporate industry, where he attained his ACTA certification. As a corporate trainer, he coached and trained new and experienced sales professionals on sales techniques and objection handling.
In 2010, after about 2 years working as a trainer, Charles decided to place his own training into practice by joining the real estate industry, as he believes that the sales industry is the fastest path to financial freedom. During that time, the economy was starting to recover from the global financial crisis and the real estate market was gearing to expand rapidly. Charles knew that this was a golden opportunity to begin a career in the real estate industry and has never looked back.
With 8 years of real estate experience in various agencies, Charles joined PropNex in 2018. Equipped with an optimistic approach, solid life skills and a wealth of varying experiences, Charles excelled in his personal real estate sales, starting and managing a successful team of realtors.
Changing Lives, Changing Houses to Home
As the real estate market was picking up steam when Charles started out in the industry, he was presented with a steep learning curve. In addition, being a single parent of 2 young boys, he had to juggle work and family.
He successfully negotiated the challenges through his focus, grit and resourcefulness, thereby closing his first transaction in a couple of months. Such was his grit, that he will bring his young sons along during his evening door knocking attempts to acquire leads. They are his inspiration to strive for success, despite any obstacles.
Charles developed his core focus in residential property across the different districts in Singapore. Resale HDBs and private condominiums, together with new Executive Condominiums and new Condominiums form the bulk of his transactions for his clients.
His asset progression strategies have helped many of clients to upgrade to their dream homes with financial prudence. His clients have upgraded from smaller HDBs to larger HDBs, HDBs to ECs and Condominiums and from Condominiums to Landed properties. In all his asset progression cases, Charles ensures that his clients have made their decision carefully and sufficient financial resources to manage.
The Guiding Light
for Real Estate Salesperson
With his solid background in training and his credentials, appointing Charles as a PropNex trainer was a natural decision. Furthermore, he also has experience in training real estate agents from his previous company, where he was a Continuing Professional Development (CPD) trainer.
Grooming the Realtors of Tomorrow
In PropNex, Charles is responsible for training new Real Estate Salespersons (RES) before they sit for their Council of Estate Agents (CEA) examinations. The program presented by PNG academy is labelled PNG Digital RES Study Group. In this role, he ensures that the RES are well prepared and revises the topics for the 2 examinations.
With the advent of COVID-19, Charles has adapted to conducting the training online through Zoom. In 2021, the headcount of his training attendance tops over 800. The massive attendance is testament to his engaging and versatile style in training.
Leading and Managing New Launch Projects
Besides being a PropNex trainer, Charles leadership qualities are aptly reflected in the new launch sales teams that he has managed. In the roles, he has guided and trained fellow PropNex agents on how to market the particular project, including promoting of the development’s unique selling points and deal closing techniques.
Whistler Grand, North Gaia, Parc Canberra and Midwood are some of the recent new launch projects that Charles has managed and performed very well. For the Midwood and Parc Canberra projects, Charles led the largest teams and outperformed to be the top in sales of units.
Charles engages in interactive training sessions, where he strives to bring the key points through short and simple deliveries. In this way, he believes anyone can succeed with the correct attitude, grit and hard work.
When Charles was younger, he did not have a guiding light to provide advice and guidance. Hence, he is inspired to be a guiding light for aspiring RES through their career and personal life. Charles does not want others to make the same mistakes as he made, therefore, he is always ready to guide and mentor anyone to identify the pitfalls and achieve success.
Charles is often heard saying the following quote, “Imperfection is the new perfection!”
Awards & Achievements
With his excellent performance in sales, Charles has been regularly recognised for his stellar achievements. He has been consistently receiving sales performance awards throughout 2021. The highlight in 2021, was Charles’s promotion to Associate Group Division Director.
For 2022, Charles is looking forward to increase his sales and that of his team through real time adaptation to the market and strategic initiatives.
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Building His Property Portfolio with Sound Analysis
Like most Singaporeans, Charles started his property journey with a HDB flat. He had bought a resale flat in 2005, which he has recently sold for a decent profit. With the sale of the HDB flat, Charles and his 2 sons are looking forward to moving into a brand new EC soon.
It is when he joined the real estate industry in 2010, that he made his first foray into property investment and has not looked back since. With Charles love of analysis and numbers, he researched about the 99-year leasehold condominium in Kembangan, District 14, in detail. As Charles discovered that the property would be an excellent investment, he shared it with a close friend, who decided to buy the unit together with Charles. They sold the unit for a whopping $500k profit.
The next property that Charles invested was a freehold condominium that was near the 99-year lease condominium that he sold. The decision to purchase was based on his research on the pricing, which he believed was undervalued. Thus, he netted a profit of $100k shortly after. Thereafter, he purchased properties overseas in Malaysia and Philippines, which have been calculated and sound decisions.
Possession of a Magnetic Personality
Authentic. Confident. Eloquent. Motivational. Well Versed. Engaging.
With Charles’s confident and motivational demeanour, he is often appointed to be the Master of Ceremony for events in the Division. It is with much enthusiasm that Charles takes on the emcee role, which is very important to ensure that an event goes smoothly and the attendees are entertained.
During events, Charles facilitates activities and creates opportunities for teammates to build bonds and network with one another. Through this team building initiatives, the team builds on their camaraderie as well as business opportunities through the sharing of ideas and co-broking opportunities.
One memorable event that Charles hosted was the merger of GarryKelly Division (GKD) with Richard Tan Division (RTD), which was in 2019. To bring the 2 teams together and bond, Charles engaged the teams and made the evening interactive and fun. At the end of the night, the 2 teams left as 1, which is testament to Charles’ prowess as an emcee, as his efforts helped the formation of a close and well-knit team.
A Loving Father and Passionate Sportsman
Charles' driving force to achieve financial freedom and success is his 2 sons. As a single parent, he leaves no stone unturned to ensure that they receive all the care, love and support. The bond among the 3 is rock solid.
When asked how he keeps in such good shape, Charles will share that he is an avid soccer player and plays in a regular team, which has even travelled overseas for matches. Playing soccer has been his love and passion for many years.
